Tennessee Jobs ∼ Customer Service Support Representative at Work from Home - 12/2021

December 22, 2021

Description

*This is a work from home opportunity!*Introduction

Do you have the career opportunities as a(an) Customer Service Support Representative you want with your current employer? We have an exciting opportunity for you to join Tristar Health which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

We are committed to providing our employees with the support they need. At Tristar Health, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

  • Medical, Dental, Vision, Life Insurance and Flexible Spending
  • Paid Time Off (PTO) and Personal Leave
  • 401K (100% annual match - 3% to 9% of pay based on years of service)
  • Academic Assistance and Reimbursements for Tuition and Student Loans
  • Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
  • Home, Auto, and Pet Insurance
  • Employee Stock Purchase Program (ESPP)
  • Short Term & Long Term Disability coverage
  • Adoption Assistance
  • Legal Benefits and lots more!

Learn more about Employee Benefits

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Customer Service Support Representative where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

As a National Contact Center Management (NCCM) Patient Care Liaison, you will be responsible for providing and contributing to the company's mission, vision, and values by receiving inbound, outbound and electronic requests to assist in scheduling patient appointments and services.

What you will do in this role:

  • You will speak with customers, patients and stakeholders
  • You will perform all components of call processing for inbound and outbound contacts while documenting those calls in the system
  • You will ensure performance and quality standards are met
  • You will receive constructive feedback and coaching
  • You will demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded
  • You will provide superior customer service to internal and external customers and patients
  • You will support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership

Qualifications you will need:

  • Entry level knowledge required, which can be generally obtained through completion of a High School Diploma or GED
  • One year of customer service experience required

  • One year of experience using an internet-based software program

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.


"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Customer Service Support Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company:Work from HomeLocation:Nashville TN USJob Types:OtherPost Date:December 22, 2021Valid Through:January 22, 2022

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