Customer Service Representative II
Overview of Position
The main duty of a CSR is to take inbound customer calls and subsequently resolve any issues and/or questions the customer might have. This should be done in a manner consistent with departmental policies and procedures. Additional responsibilities may include data entry and/or various side projects assigned by the Team Leader or management.
What will be my duties and responsibilities in this job?
- Answer incoming calls in a manner consistent with department protocol
- Be available for support calls at the expected times unless previously arranged with management
- Provide assistance to Change Healthcare customers while maintaining a courteous manner and helpful attitude
- Provide the most current and correct information to customers
- Organize personal resources for easy access and future reference
- Complete any assigned tasks in a thorough and detail-oriented manner
- Escalate customer-level issues in a manner consistent with department protocol
- Additional responsibilities may be assigned
- Primary Shift Needs: 2nd
What are the requirements needed for this position?
- High School Diploma or equivalent
- Strong oral and written communication skills
- Proficient with the Microsoft Office Suite
- Ability to function independently as well as in a group
- Ability to navigate through multiple computer applications simultaneously
- Ability to comprehend complex concepts
- Ability to communicate empathy and understanding through both tone and manner
- Ability to adhere to a schedule
What other skills/experience would be helpful to have?
- Previous call center experience
- Certified Pharmacy Technician
- Experience in Pharmacy
- Pharmacy Benefits Manager/Management Services Experience
- Bilingual (Spanish) language
- Open to working a weekend day
- Strong Organizational Skills
What are the working conditions and physical requirements of this job?
This position involves sitting at a computer terminal for long periods. The noise level in the work environment is usually moderate. This position involves interoffice communication via print, email, and telephone.
How much should I expect to travel?
None
#iWork4CHNG
#ChangeHealthcareCareers
#HiringNow
#HealthcareTechnologyJobs
#RemoteWork
#CustomerServiceatCHNG
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.